Cancellation & Refund Policy

This policy explains how cancellations and refunds work for paid LupinSync Global Invoices plans, operated by Bhoi Enterprises under the LupinSync.tech technology brand. The Free plan has no charge and nothing to refund. Read this together with our Subscription Policy and Terms and Conditions.

1. Cancelling a paid subscription

You may cancel a paid Monthly or Yearly subscription from your organization's billing area when you are signed in with an appropriate role (owner, admin, or billing).

• Cancellation normally takes effect at the end of the current billing period (cancel at period end).
• You retain access to paid capabilities through the paid-through period that applies to your subscription.
• Cancellation stops future renewals; it does not, by itself, refund amounts already successfully charged for the current period.
• Cancellation is not the same as immediately deleting your organization or invoices.

2. 30-Day Money-Back Guarantee

Paid purchases of LupinSync Global Invoices include a 30-Day Money-Back Guarantee:

Try LupinSync Global Invoices for 30 days. If it does not meet your needs, contact us within 30 days of purchase for a full refund.

• You must contact us to request the refund (currently through our Contact page).
• Refunds under this guarantee are handled manually by our team after we verify the applicable purchase/subscription.
• Automated instant refund processing is not currently implemented.
• We do not claim “automatic” or “instant” refunds.

3. Other refund situations we will review

• Duplicate charges for the same billing period caused by a processing error — once verified, the duplicate amount will be refunded to the original method.
• Successful payment but failed entitlement — if payment succeeds but paid access is not correctly activated due to an error on our side, we will first attempt to correct provisioning; if we cannot, we will refund the affected payment.
• Incorrect charges — if you were charged an incorrect amount or for a plan you did not select, contact us with your payment reference so we can investigate and correct it.
• Significant sustained service failure that prevents use of paid features you paid for — we will review the circumstances and may issue a full or partial refund or service credit where warranted.

4. What cancellation alone does not refund

Cancelling future renewal does not automatically entitle you to a refund of a period you have already paid for, unless you qualify under the 30-Day Money-Back Guarantee or another situation described in this policy (or a right required by applicable law).

5. How refunds are processed

Approved refunds are processed back to the original payment method through the payment processor used for the charge (Razorpay when that processor collected the payment). The time for funds to appear depends on your bank or payment provider. We do not currently guarantee a fixed number of business days for a refund to appear in your account.

6. Chargebacks and unauthorized transactions

If you believe a charge is unauthorized or fraudulent, contact us promptly so we can investigate. You may also have rights to dispute a charge with your card issuer. We ask that you contact us first when possible so we can resolve billing issues directly. Filing a dispute does not prevent us from providing information about the subscription and payment history to the payment processor or issuer as part of a normal dispute process.

7. Rights under applicable law

Nothing in this policy limits refund, cancellation, or other rights you may have under applicable Indian consumer-protection or payment regulations that cannot be waived. Where such a right applies, we will honor it.

8. How to request cancellation or a refund

1. To cancel renewal: use Billing in your signed-in Global Invoices account when available.
2. To request a refund (including under the 30-Day Money-Back Guarantee): contact us via the Contact page with your account email and payment/subscription reference.

We aim to acknowledge cancellation and refund requests promptly.

9. Service operator

LupinSync.tech and LupinSync Global Invoices are operated by Bhoi Enterprises.